August 2014 Staff Meeting Notes

Meetings Notes

Kashmere/Lakewood NL Grouping

August 25, 2014

In attendance:

Pedro Fonseca (Manager)

Melissa Ryans (Assistant Manager)

Dionne McLaughlin (Senior Library Service Specialist)

Juan Lopez (Senior Customer Service Clerk)

Twanna Wade (Senior Customer Service Clerk)

Karl Beck (Library Assistant)
Tandi Pierson (Library Assistant)

Jennita Thomas (Customer Service Clerk, Part-time)

Cristal Nino (Customer Service Clerk, Part-time)

Not in attendance:

Marissa Baltrip (Customer Service Clerk)

Dee Hunter (Library Assistant)

Latoya Chase (Customer Service Clerk, Part-time)

Topics of Interest:

• HEAR
• CSD Discussion
• Civic Engagement and the Embedded Librarian
• Lakewood Shifting Project
• Incident Reports
• Open Discussion

First Topic: HEAR

• Remember that staff have 15 days to sign off on their HEAR plans after they have been presented. If staff needs assistance signing off on them, please ask your supervisors.
• After signing, staff must click “Save” again to make sure it actually gets processed. (Scroll to the bottom of the page after signing at the top.)
• If staff does not save signature, the plan is auto-signed by the system after fifteen days.
• Plans are comprised of items that would improve your performance and/or productivity. If there is a certain area in which you believe you could improve, please bring it up in discussions with your supervisors.
• SMART Goals have to be tasks that supervisors can measure
• P. Fonseca is still working on some plans and will be meeting with staff this week.

Second Topic: CSD Discussion

• Bookdrop should be checked twice a day: once when staff arrives and again when the branch opens.
• Staff expressed reservations about safety in regards to the bookdrop at Lakewood since it is outside the building. Staff would rather check the bookdrop once the building is open.
• Group consensus was that bookdrop would be checked when branch opens. This new arrangement will be reflected on the daily schedule at both locations.
• Staff should not be drinking while greeting and roving.
• At the CSD, staff can have a drink if the container has a lid on it. Try not to drink in front of customers, even if it is a bottle of water.
• Drinks should be stored under the CSD, not on top of the desk. Do not drink while assisting customers.
• Regarding placing customers’ USB drives into staff computers at CSD: if a customer is irate about having to wait for a computer to print something, take them into the computer lab (KAS) or allow them to print from a laptop at the CSD (since these are on the public network like the desktops).
• The catalog computer at KAS allows customers to print from USB devices, so if they do not want to wait for a computer so they can print, they can use the catalog computer to do so. At LAK, customers can use the fifteen minute (express) computer.
• These options allow the branch to charge customers for their prints.
• Staff should not be pulling up customers’ emails at the desk. Again, this is a safety and security issue.
• Again, refer to the fifteen minute (express) computer (at LAK) or take out a laptop and allow them to print documents from there. At KAS, the computer lab is an option.
• Customers should be paying for their print outs. Staff should be charging for print outs they print for customers at the CSD. Can put it in as booksale in Smart Money.
• Only in extreme circumstances are you able to use your judgment on if you need to assist them at the CSD. This includes checking their email.

Third Topic: Civic Engagement and the Embedded Librarian

• This is a new initiative by HPL.
• Managers will be involved in pulling together a team of 5-7 community leaders to decide on an issue and work to resolve it.
• Must set and achieve goals by end of project
• Meeting for LAK will be held on Tuesday, September 2^nd at 6:30pm
• Meeting for KAS will be held on Thursday, September 11^th at 6:30pm
• If interested parties approach staff, please refer to P. Fonseca

Fourth Topic: LAK Shifting Project

• Reference has been moved to the designated adult reading spot near the magazines
• Juvenile Spanish books are now located along the wall that formerly housed reference books

Fifth Topic: Incident Reports

·         There is a link on the group blog on how to fill out and submit an incident report

·         P. Fonseca distributed document that outlines when to call HPD, even if a customer says not to

·         Staff can call HPD Non-Emergency (phone number is on group blog)

·         Staff should call and document on incident report the time they called. If HPD does not show up, document that on the incident report as well.

Sixth Topic: Open Discussion

• Debate whether or not staff should have assigned shelving areas.
• Juvenile specialists would get children's areas so that they remain informed regarding their collections. Would place a second staff person in the area for assistance since juvenile areas see more traffic and use than the other areas of the collection.
• Staff raised concerns regarding people not shelving other areas if they are scheduled to shelve and there are no books in their section to shelve.
• Staff raised concerns about people shelving in their area and messing up the sections by improperly shelving.
• Consensus was that there would be a hold on assigning areas and the topic will be addressed again if need be.
• Regular rule applies: staff scheduled to shelf must shelve all areas. There are no assigned sections.
• The public chairs at KAS are going to be cleaned and scotch-guarded. The chairs in the computer lab will be replaced.
• Chairs from JUN will be installed at KAS in the adult and teen areas.
• Chairs in staff workroom will be reupholstered and cleaned.