Meetings Notes
Kashmere/Lakewood Grouping
April 29, 2014
In attendance:
Pedro Fonseca
(Manager)
Melissa Ryans
(Assistant Manager)
Dionne McLaughlin
(Senior Library Service Specialist)
Juan Lopez (Senior
Customer Service Clerk)
Marissa Baltrip
(Customer Service Clerk)
Karl Beck (Library
Assistant)
Dee Hunter (Library
Assistant)
Not in attendance:
Twanna Wade (Senior
Customer Service Clerk)
Tandi Pierson
(Library Assistant)
Latoya Chase
(Customer Service Clerk, Part-time)
Cristal Nino
(Customer Service Clerk, Part-time)
Jennita Thomas
(Customer Service Clerk, Part-time)
Topics of Interest:
- Missing items
- New hire
- Summer food program at Kashmere
- Summer Reading Program
- Greeting/Roving
- Open Discussion
First Topic: Placing Items in Missing Status
- Everyone should be able to place an item in missing status if an item is not found while 1) paging or 2) checking the shelf for items requested by customers in person or over the phone (i.e., NFOS items). These items should be placed as MISSING in Sirsi.
- If you need a refresher on placing items in missing please ask.
Second Topic: New Hire
- Staff were told about new part-time Customer Service Clerk Cristal Nino. She will be primarily at Lakewood. Welcome Cristal!
Third Topic: Summer Food Program at Kashmere
- Program is a federally funded program that provides nutritional FREE lunch and afternoon snack to children during school summer vacation.
- Program is open to youth ages 1 to 18. No pre-registration is required for youth participating at open sites.
- Program has been implemented in New York Public Library and Chicago Public Library
- Program will run from June 2nd through August 8th. Time will be from 11-1 for lunch and snack is from 3-4.
- Will be hosted Tuesday – Thursday
- P. Fonseca and M. Baltrip will run the program and will be attending a training today to find out more information. All staff will be able to assist in passing out food as assigned.
- Food must be stored in fridge; some food will have to be warmed up. P. Fonseca stated he will see about getting a microwave for meeting room. Stated sponsor will provide whatever is needed
Fourth Topic: Summer Reading Program
- During SRP, programming now has extra books to give out, log books, stickers for reading levels, attending programs, and reading down fines. Patrons will be able to pay down fines with vouchers received for reading a certain number of books.
- D. McLaughlin will work with T. Wade to prepare a training/information SRP session for staff at Kashmere NL in the computer lab. Possible date for training: Monday morning when all staff are available for training.
Fifth Topic: Greeting/Roving
- P. Fonseca stated that greeting is an initiative that has been put in place because the Director would like all customers to have a point of contact as soon as they walk through the door since we are a customer-driven industry.
- Staff should alert manager of any issues customers might have with staff greeting and assisting with their need as soon as they enter the door.
- Some staff made a suggestion that greeting/roving is done during the hours in which the branch is busier. P. Fonseca stated that doing this would mean having only one staff member at the desk during the times it is slow.
- J. Lopez stated that such an arrangement (one staff member on floor) would be a safety issue. He would prefer to have two people.
- Staff could not come to a consensus, so greeting/roving will remain in place during business hours. P. Fonseca stated he would attend the managers’ meeting on Thursday to get feedback.
- Reminder that team leaders are visiting locations to observe greetings.
- If it is slow in the branch, staff at desk should be doing something: putting DVDs up, placing DVDs and CDs in order, checking email and/or branch blog, or checking apps.
Sixth Topic: Open Discussion
- P. Fonseca distributed Tier Designation Forms of Essential Personnel Status and had staff fill them out and sign.
- P. Fonseca congratulated staff on doing a great job on the display boards. Stated that the “Spring” board will be up until the end of May, after which D. McLaughlin will put up an SRP board that will remain until the end of the program.
- P. Fonseca reminded staff about the staff meeting suggestion form on blog. Staff can suggest topics to talk about at staff meetings. Name of staff member who made suggestion will not be mentioned unless he or she requests. Please note this request when making the suggestion.
- Float blog has been created that contain resources for floating and links to different items. Staff can also use blog to communicate to staff such various issues related to floating (e.g., branch closures, branches receiving too many books, etc.)
- M. Ryans distributed sheet with updated key codes and definitions for daily schedule. Staff is encouraged to make suggestions for revisions and/or additions of codes.
- Staff should be logging into the shelf reading form on the branch blog. Staff should log which sections they shelf read (where they started and where they stopped). Staff should also be checking the log to see where other staff members have shelf read and either do a different section or continue where another staff member left off. Do not re-read the same sections.
